Privacy Policy

• Hovima Suites Costa Adeje
• Hovima Panorama
• Hovima Caleta Garden
• Hovima Atlantis

Santa María del Sur, SA , with CIF: A38053773 and contact address at Avda. España s/n, CP 38.660 Costa Adeje - S/C de Tenerife - DPO email: lopd@hovima.com .

Company operating and responsible for the processing of the following establishments:

• Hovima Santa María

Under no circumstances will HOVIMA HOTELS use the personal data of interested parties for purposes other than those defined in this Privacy Policy, and undertakes to maintain due professional secrecy and to establish the necessary technical and organizational measures to safeguard the information in accordance with the requirements established by current legislation on the Protection of Personal Data.

PRINCIPLE OF INFORMATION

Below, we detail each of the treatments included on this website, as well as second-layer information where the data controllers carry out a treatment in their hotel establishments:

Purpose: The personal data provided through this website will be used for the following purpose:

• Information and consultation requests: Management of requests, sending of information and communications about inquiries made through forms, emails and contact telephones.

• Commercial communications: Management of sending commercial communications about news, exclusive content, communications and special offers from HOVIMA HOTELS to the email address provided in “Subscribe to our Newsletter” or, where applicable, by checking the corresponding box for sending commercial communications in registration forms.

• Hovima Club: Management of customers registered through the “Hovima Club” form, who can enjoy discounts and benefits, as well as other information about exclusive content, communications and special offers from HOVIMA HOTELS in the email provided in the registration form.

• Reservations: Management of reservations made by users through this website, managed by HOVIMA HOTELS. More information about reservations can be found in the Cancellation Policy and Booking Conditions.

The Data Controller uses the online payment platform Redsys . This payment platform complies with legally stipulated security guarantees. Any problems or malfunctions with the payment platform should be directed to Redsys.

• Agencies: Management of applications to register as an Agency on the website.

• Join the team: Management of resumes for current selection processes at HOVIMA HOTELS, sent through the link provided on this website: https://rrhh.hovima.com/trabaja-con-nosotros/account/signup .

• Rent a car: HOVIMA HOTELS does not store the data collected through the “Rent a car” form. This is managed directly by YOURKAR CONSULTING, SL. More information at: https://www.yourkar.es/ .

*Category of data processed: The data that we may process for the purposes described in this Privacy Policy are:

• For the processing of data related to information requests and inquiries:

Name, Surname, E-mail.

• For the processing of data for sending commercial communications:

E-mail.

• For the processing of Club Hovima data:

Name, Surname, Telephone, E-mail, Country, Province, City.

• For the processing of reservation data:

Name, Surname, ID number, Postal address, Date of birth, E-mail.

• For the processing of agency data:

Name, Surname, E-mail, Telephone.

• For the processing of data from Join the Team:

Name, Surname, ID number, Postal address, Date of birth, Email, Education, Work experience, CV details.

The personal data provided by our users must be adequate, relevant and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which they were obtained.

The user is solely responsible for the truthfulness and accuracy of the data provided. The user will be personally liable to HOVIMA HOTELS, to any affected parties or interested parties, and to the Spanish Data Protection Agency if they provide false information or information belonging to third parties without their consent.

Please note that the information provided in the contact and registration forms is voluntary, with the exception of fields marked as mandatory. Failure to provide the required information will prevent us from processing your request.

The recipient of the service agrees to inform HOVIMA HOTELS of any changes to their data, so that it accurately reflects their current situation at all times.

*Processing of data of minors: HOVIMA HOTELS will not collect data from minors without the authorization of their father, mother, or legal guardian. If a minor completes the contact forms and such authorization is not provided, the request will be destroyed without processing.

Legal basis: The legal basis for processing your data will be:

• For the processing of data related to information requests and inquiries:

Express consent.

• For the processing of data for sending commercial communications:

Express consent.

• For the processing of Club Hovima data:

Express consent with the application to belong to the Hovima Club and the legitimate interest of the responsible party in building loyalty and keeping club users informed about offers and services from HOVIMA HOTELS.

• For the processing of reservation data:

Express consent for the reservation request for the accommodation that you have managed and pre-contractual/contractual relationship.

• For the processing of agency data:

Express consent for the registration request and contractual relationship.

• For the processing of data from Join the Team:

Express consent.

Consent for the processing of personal data provided in the contact and registration forms will be understood to be given expressly, freely, and unequivocally for the purposes described, by checking the boxes specified therein. In the case of emails and telephone calls, consent will be understood to be given only for the information requested by the user.

UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS: If you do not wish to receive information about the products and services we offer at HOVIMA HOTELS, you can unsubscribe by sending an email with the words “UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS” to lopd@hovima.com .

Retention period: Your data will be stored for the following periods:

• For the processing of data related to information requests and inquiries:

Until the revocation of their consent.

• For the processing of commercial communications:

Until the revocation of their consent.

• For the processing of Club Hovima data:

Until the revocation of their consent.

• Reservations: The provisions of Royal Decree 933/2021, of October 26, which establishes the documentary registration and information obligations for natural or legal persons engaged in accommodation and motor vehicle rental activities, will apply. In the event of cancellation, this will remain in effect until the revocation of your consent and, where applicable, for the legally established periods for potential claims.

• For the processing of agency data:

During the contractual relationship and, once it has ended, during the legally established period for possible claims.

• For the processing of data from Join the Team:

For six months.

Recipients:

• For the processing of data related to information requests and inquiries:

Your data may be shared with any of the companies that make up HOVIMA HOTELS.

• For the processing of data for sending commercial communications:

You are hereby informed that, if you agree to receive commercial communications, your data will be processed by the companies that make up HOVIMA HOTELS for the purpose of sending commercial communications and promotions of their own hotel offers.

• For the processing of Club Hovima data:

You are hereby informed that your data will be processed by the companies that make up HOVIMA HOTELS.

• For the processing of reservation data:

In the case of payments made to banks, information regarding check-in and billing can be found in the Additional Information section of this Privacy Policy.

• For the processing of agency data:

Your data may be shared with any of the companies that make up HOVIMA HOTELS.

• For the processing of data from Join the Team:

Your data may be shared with any of the companies that make up HOVIMA HOTELS for the selection processes of their hotel establishments.

Data will not be transferred to other third parties except where legally required. If HOVIMA HOTELS makes any further transfers of personal data in the future, it will inform you accordingly.

Data hosting and third parties with access to data

This website is hosted on a server located in the European Union. Its sole purpose is to host our website; therefore, the managing company will not have access to your personal data.

Similarly, our emails, as well as cloud backups, are managed by companies located within the territory of the European Union, as are their hosting servers.

With all collaborators and external professionals who access personal data of our company and clients, we have formalized a data access contract on behalf of third parties as established in current legislation on the protection of personal data.

User and password management

The management of online users and passwords of Club Hovima customers is carried out through the web service provider with whom the owner maintains a contractual relationship that covers the requirements established in current legislation on the Protection of Personal Data.

Likewise, usernames and passwords are assigned by means of a client code that does not reflect user data, so the password distributor does not have access to them.

Login via social network

If you register using your social media profile, our company is not responsible for the content of your profile or the accuracy of the information provided. We assume that the profiles used to register on our system are genuine and legitimate.

Therefore, this company disclaims all liability if the content of your profile does not comply with the terms of use established on the social network, or if your content is inappropriate and illegal, and therefore reserves the right to take any necessary legal action.

Additional information on the data processing carried out at HOVIMA HOTELS:

In compliance with current legislation on the Protection of Personal Data, this Privacy Policy informs you about the data processing carried out at HOVIMA HOTELS:

• Customer check-in
By registering at one of our hotels, you consent to the processing of your personal data and that of your companions for the purpose of managing customer check-in and check-out.

The legal basis for processing your personal data is the mandatory registration of travelers, as set out in Royal Decree 933/2021 of October 26, which establishes the documentary registration and information requirements for individuals or legal entities engaged in accommodation and motor vehicle rental activities. Providing this data is mandatory for check-in. If you refuse, we will be unable to provide you with the accommodation service you have booked.

Your data will be stored in our database for the legally established retention period. We inform you that your data will be shared with law enforcement agencies as required by law. This sharing is necessary for the provision of our services. Your data will not be shared with other third parties unless legally required. No international data transfers will be made.

• Pop-up “CALL ME” • Sending commercial communications and advertising

When managing your reservation, checking in, participating in contests organized by the company, or requesting the use of our hotels' Wi-Fi network, we may request your express consent to send you marketing communications about our promotions and offers, as well as newsletters, to the email address you may have provided. Notwithstanding the foregoing, HOVIMA HOTELS may keep Hovima Club members informed about our promotions and offers based on legitimate interest.

If you wish, you can receive these promotions through newsletters and periodic communications. The legal basis for processing your data is your explicit consent, which you can grant or deny using the forms provided for this purpose. You may subsequently revoke this consent at any time, in which case your data will be deleted from our databases. Your data will remain in our databases until you revoke your consent. No international data transfers will be made.

Please be advised that, should you agree to receive marketing communications, your contact information may be shared with the other companies that make up HOVIMA HOTELS (Turística Konrad, SL and Santa María del Sur, SA) for the purpose of sending marketing communications and promotions of their own hotel offers. Your information will not be shared with other third parties unless there is a legal obligation to do so.

COMMERCIAL COMMUNICATIONS: If you no longer wish to receive information about the products and services we offer at HOVIMA HOTELS, you can unsubscribe by sending an email with the subject line “UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS” to lopd@hovima.com .

• Billing

If you contract our services, you are hereby informed and expressly consent to the use of your personal data provided to HOVIMA HOTELS for the purpose of managing your billing. The legal basis for processing your personal data is the obligation to issue invoices for the delivery of goods and services, as established in Law 58/2003 of December 17, the General Tax Law. Therefore, the collection and processing of your data is mandatory and essential for providing our hotel accommodation services. Your data will be stored in our database for the legally established limitation periods for accounting and tax purposes. Your data may be accessed, where applicable, by the competent public authorities. This communication is necessary for the provision of our services. Your data will not be transferred to other third parties unless there is a legal obligation to do so. No international data transfers will be made.

• Curriculum management

If you wish to work at HOVIMA HOTELS, in accordance with our internal policy regarding resume collection, and for better organization and centralization of information, resumes must be submitted through the portal https://rrhh.hovima.com/trabaja-con-nosotros/account/signup or by email to cv@hovima.com . Please note that resumes sent to other email addresses will be deleted from our system. The purpose of this process is to manage your participation in recruitment processes for any positions within the companies that comprise HOVIMA HOTELS: Turística Konrad, SL and Santa María del Sur, SA. This is all based on your express consent, either by accepting the privacy policy or by acknowledgment of receipt.

If your application is successful, your data will become part of your file as a contracted employee and will be kept in the company while you maintain your status as an employee and, after the termination of the employment relationship for any reason, will be kept for the legally established statute of limitations period in labor matters.

In the event that your application is unsuccessful, your data will be kept for a maximum period of 6 months, so that it can be used in future personnel selection processes.

For this reason, and in compliance with the principle of data quality, we kindly ask that you inform us promptly of any changes to your CV details. We also remind you that the information you provide must be adequate, relevant, and not excessive for the personnel selection process. Therefore, please refrain from including unnecessary information in your CV to ensure compliance with the principle of data quality.

Your data may be shared with any of the companies that make up HOVIMA HOTELS. We also inform you that your resume may be given to our external human resources management consultancy so they can schedule appointments and conduct job interviews to determine if your profile matches our recruitment needs.

• Registration for promotions and contests

By registering for promotions and contests managed by HOVIMA HOTELS, participants will be asked for their express consent to receive our promotions and news at the email address provided, through newsletters and periodic communications. Participants may grant or deny this consent and, if granted, may revoke it at any time, as indicated in the "Exercise of Rights" section of this Privacy Policy.

Photographs submitted for our contests and promotions may be used for publication on our social media and website, as well as in brochures and advertising materials produced by HOVIMA HOTELS. The winners' identifying information may also be published on our social media and/or website. This condition is mandatory for your participation in our contests.

Registration of promotions and contests is prohibited for minors who are not duly authorized by their parents or legal guardian.

• Use of social media

We will use our social media accounts to share news, articles, and other information relevant to our clients and followers. These may include photographs of identifiable individuals. However, if the person affected wishes to have their image removed, they can contact the page administrator to arrange for its removal.

Under no circumstances will we use the contact details of our followers to include them in our advertising distribution list.

You may exercise your rights in the following way:

In the event of any issue you may have regarding the processing of your personal data, you may exercise your rights of access, rectification, erasure and portability of your data, and the limitation or objection to its processing, at any time, by means of a written request accompanied by a document that identifies you, addressed to the corresponding Data Controller of HOVIMA HOTELS:

Turística Konrad, SL - C/ El Sauce Nº 1, portal 1, Urb. El Madroñal, Fañabé, 38660 Adeje - S/C de Tenerife, or by email DPO: lopd@hovima.com .

Santa María del Sur, SA - Avda. España s/n, CP 38.660 Costa Adeje - S/C de Tenerife or by email DPO: lopd@hovima.com .

The Data Controller must respond to requests to exercise rights within one month of receiving them. This period may be extended to two months, taking into account the complexity and number of requests. The Data Controller will inform the data subject of any such extension within one month of receiving the request, stating the reasons for the delay. When the data subject submits a request electronically, the information will be provided electronically where possible, unless the data subject requests that it be provided by another means.

If you are not satisfied with the response to your request to exercise your rights, you may file a complaint with the Supervisory Authority. You can contact the Spanish Data Protection Agency through its website, www.agpd.es.

Modification of these conditions and duration

The owner of this website may modify these terms and conditions at any time, and such modifications will be duly published as they appear here, either at their own discretion or due to changes in legislation or guidelines from the Spanish Data Protection Agency. These terms and conditions will remain in effect until they are modified by other duly published terms and conditions.

Legislation and jurisdiction

The legislation applicable to the content of the website will be Spanish law and the jurisdiction will be that of the Courts and Tribunals competent in Santa Cruz de Tenerife.

Last modified: March 16, 2023