(+34) 922 79 76 61
  • two men and a woman shake hands at a table
Home Terms and Conditions Agencies

Terms and Conditions Agencies

These Agencies Terms and Conditions (hereinafter, “TCA” ) contain the terms and conditions of registration as an Agency on this Website, (hereinafter, “Website” ). These TCA apply to all companies that make up the commercial name HOVIMA HOTELS: Turística Konrad, SL and Santa María del Sur, SA (hereinafter, “HOVIMA HOTELS” ).

I.) Acceptance of the TCA:
If the Agency intends to process the registration on this Website, it will be obliged to accept the TCA with acceptance in the marking box provided for this purpose, declares and accepts: II.) Agency Registration Process:
  • The Agency must complete the Agency Registration form with the following information:
    • Commercial data.
    • Tax Data.
  • The data marked with (*) are mandatory.
  • Once the registration form has been completed, the data must be sent (registration made in any of the hotels is valid for all HOVIMA hotels). The registration request cannot be processed if the Privacy Policy and these TCA are not read and accepted. Sending Newsletters is optional.
  • HOVIMA HOTELS will proceed to review the request and, once validated, the agency will receive a notification indicating that your account has already been registered and you can make reservations.
III.) Private profile management:
Once the registration as an Agency has been processed, the user in the private profile will be the email with which they register and they will be able to enter their own password.
The agency may make reservations from its private profile in accordance with the following conditions:

Reservation conditions and cancellation policy:
  • Payment information:
For reservations more than 14 days before the client's arrival:
To confirm the reservation, payment must be made by bank transfer, payment instructions can be found in the confirmation voucher. Payment deadline: 14 days before arrival date.

For reservations less than 14 days before the client's arrival:
Payment of 100% of the stay will be made at the time of confirmation of the reservation by debiting your credit card.

  • Cancellation fee:
Free cancellation up to 14 days before the client's arrival. From 14 days before arrival, the amount already paid will be refunded, deducting a cancellation fee as follows:

HOVIMA Cool Costa Adeje / HOVIMA La Pinta Beachfront Family Hotel / HOVIMA Suites Costa Adeje:
€80/unit and €150/unit for stays that occur during Christmas/New Year's Eve and Easter.

HOVIMA Jardín Caleta / HOVIMA Santa María / HOVIMA Panorama / HOVIMA Atlantis:
€30/unit and €90/unit for stays that occur during Christmas/New Year's Eve and Easter.

In case of no-show of the client at the hotel, the amount will be refunded, deducting 100% of the first night for the No Show management.

The AGENCY must inform its clients about these conditions, as well as the processing of personal data in the management of reservations in accordance with the privacy policy provided on this website.

IV.) Cancellation procedure.
To unsubscribe, you must contact us by email: booking@hovima.com.

V.) Confidentiality:
HOVIMA HOTEL is committed to guaranteeing the confidentiality of the data provided by implementing the necessary technical and organizational measures to minimize the risks of loss of personal data and/or confidential information as indicated in the Privacy Policy.

Access to the Agency's data is restricted to those authorized to use it, applying due diligence to avoid any loss, alteration or misuse thereof.

VI.) Responsibility:
In case of questions, claims, errors or technical problems in registration, disputes or legal actions related to the legal relationship between the Agency and HOVIMA HOTELS, the Agency can contact HOVIMA HOTELS at the email info@hovima.com.

The content of these TCAs are binding on the Agency. In addition, you acknowledge that in the event of breach of any clause of the TCA you may be liable for damages.

VII.) Applicable legislation and competent jurisdiction:
The applicable legislation will be Spanish and the jurisdiction will be that of the Courts and Tribunals of Santa Cruz de Tenerife.

VIII.) Modification of the TCA and duration:
HOVIMA HOTELS reserves the right to unilaterally modify these TCA at any time. In this case HOVIMA HOTELS will notify the Agency by email and publication on the Website.

From the day of its publication, the modified text of TCA will also apply to the Agency and this condition is accepted by both the Agency and HOVIMA HOTELS.

Last performance:05/02/2023

Copyright © HOVIMA HOTELS. All rights reserved.