FAQ Hovima Hotels
Frequent questions | Hotels in Costa Adeje
- For reservations made through the official HOVIMA Hotels websites, can I cancel a reservation? What expenses can you generate?
The cancellation of the reservation can be made through the confirmation email, through the link “click here to cancel your reservation”.
Remember that deposits that are charged at the time of booking, in case of cancellation or no show at the hotel, will not be refunded.
Deposits:The amount is € 80 / unit, and € 150 / unit for stays that go through periods of Christmas, New Year and Easter.
* The outstanding amount has to be paid at check-in.
Non-Refundable Rate: Payment of 100% of your stay will be made at the time of booking confirmation through a charge on your credit card. This rate is not entitled to return in case of cancellation, modification or non-presentation at the hotel. - For reservations made through the official HOVIMA Hotels websites, how do I know if my reservation has been canceled?
Once the reservation is canceled, you will receive an email confirming the cancellation. Check the inbox and spam folder.
- For reservations made through the official HOVIMA Hotels websites, can I modify a reservation?
For changes or extensions of reservations or in case of any other doubt for any of our Hotels, please contact the Reservations Department directly via email: info@hovima-hotels.com
- For reservations made through the official HOVIMA Hotels websites, how do I know if my hotel reservation has been confirmed successfully?
When you have completed the reservation process, the confirmation page will appear. Here you will find all the details of your reservation which you can download in PDF format. We will also send you an email with all the information of your reservation.
- For reservations made through the official HOVIMA Hotels websites, how can I make a hotel reservation for another person?
During your reservation, you have the option of putting another person as the reservation holder.
- For reservations made through the official websites of HOVIMA Hotels or the reservation center of HOVIMA Hotels, in case I have a pending amount to pay, when and how do I have to pay it?
At check-in, you have to pay the pending amount of the stay. You can pay by visa or cash (in Euros).
- For reservations made through the official websites of HOVIMA Hotels or the reservation center of HOVIMA Hotels, if I want to pay the amount of my stay before arrival, how can I do it? Can I pay it wi
In that case, please contact the following email well in advance (to allow time for the money to arrive before the arrival date): info@hovima-hotels.com. No, if you want to pay that pending in advance, it cannot be with a visa card, it has to be by bank transfer.