HOVIMA HOTELS Booking conditions and cancellation Policy

RESERVATION CONDITIONS

These booking conditions regulate the online purchase with Turística Konrad, S.L., hereinafter referred to as HOVIMA HOTELS, owner of the website .
hereinafter HOVIMA HOTELS, owner of the website www.hovima.com .

Likewise, users are informed that the company Santa María del Sur, S.L. is part of the HOVIMA HOTELS GROUP.
HOVIMA HOTELS GROUP and is responsible for the corresponding files under the same names as the company Turística
names as the company Turística Konrad, S.L. This Privacy Policy is applicable to the entire HOVIMA HOTELS group.
applicable to the entire HOVIMA HOTELS GROUP.

The online booking with the company is regulated by the present conditions and it is therefore
the client is assumed to know and accept them, as well as our Cookies Policy,
Privacy Policy and Legal Notice.

Reservation process

You can manage your booking online through our booking engine. Use the form
form to fill in the booking details and complete the form with your personal details.
Once completed, select the payment method.

The data provided to make the reservation must be truthful, accurate, up to date and
the details of the user who wishes to make the booking from our website.

Prices, taxes and offers

The prices shown on this website include taxes. Our offers will be
valid for the period stated in our brochures and website.

Confirmation of booking

Once you have made your booking, you will receive an email within 24 hours to the email account provided on the form
account provided on the form, confirming your booking.

*At the check-in it is essential to present the documentation of all the occupants.

Technical means to identify any errors.

If at the time of making your reservation you have any error, you can contact our reservations department at
reservations department by calling +34 922 797 677 or +34 922 797 661 or by sending an email to
by sending an email to: info@hovima.com



DEPOSITS

Flexible Rate:

During the booking your credit card will be charged *a percentage of the total booking amount.

*This percentage may vary depending on the date of stay.

This percentage has to be paid at check-in.

According to Law 11/2021, dated 9 July 2021:
The maximum amount allowed for cash payments is limited to 1.000€.


Non-Refundable Rate:

Payment of 100% of your stay will be made at the time of confirmation of your reservation
by a charge on your credit card.


CANCELLATION / NO SHOW / CANCELLATION POLICY
NO-SHOW AT THE HOTEL

Flexible Rate:

In the event of cancellation (at any time), up to a maximum of 11 months after the date on which the reservation was
date of booking, the deposit already charged will be refunded, minus the following cancellation fees: Cancellation fee.
the following amounts will be deducted as cancellation costs:

HOVIMA Costa Adeje / HOVIMA La Pinta Beachfront Family Hotel:.
80€/unit and 150€/unit for stays during the dates of
Christmas / New Year's Eve and Easter.

HOVIMA Jardín Caleta / HOVIMA Santa María / HOVIMA Panorama
/ HOVIMA Atlantis:
30€/unit and 90€/unit for stays during the dates of
Christmas / New Year's Eve and Easter.

In case of no-show at the hotel, the deposit already charged will not be refunded and will be
will not be refunded and will be invoiced as a cancellation fee.


Non-Refundable Rate:

This rate is non-refundable in case of cancellation, modification or no-show at the hotel.
no-show at the hotel. This rate cannot be combined with any other type of offer or discount.


TO CANCEL, MODIFY OR
EXTEND YOUR BOOKING

For changes, extensions or cancellations of your booking (sending the booking confirmation), please contact
booking confirmation), please contact us by email at: info@hovima.com

In case of any other questions for any of our Hotels, please contact directly with the Hotel Dept.
directly with the Reservations Dept. through one of the following channels:

e-mail: info@hovima.com
Telephone: +34922797677 +34922797661


Alternative resolution of consumer disputes

In accordance with Art. 14.1 of Regulation (EU) 524/2013 and Art. 13 of Directive 2013/11/EU,
we inform you that traders in the European Union who conclude contracts of sale or provision of services
sale or provision of services online, carried out by means of eCommerce or e-commerce, must
e-commerce, must provide information on the existence of the Platform for Online Dispute Resolution.
Online Dispute Resolution Platform. The ODR Platform provides a one-stop-shop for consumers and traders in the European Union to
consumers and traders in the European Union to resolve disputes for domestic and cross-border purchases.
domestic and cross-border purchases.



Please note that you can access this platform by clicking on the following link
platform: http://ec.europa.eu/consumers/odr/

Likewise, in the event that the consumer wishes to resolve a dispute without the need to go to the out-of-court
out-of-court settlement, they can do so by sending an e-mail to our
e-mail lopd@hovima.com

Modification of these conditions and duration

The owner of this website may modify at any time the terms and conditions herein
duly published as they appear here, according to its own criteria or motivated by the modification of
motivated by the modification of applicable legislation. The validity of the aforementioned conditions shall apply
shall apply until they are modified by others duly published.


Legislation and jurisdiction

The legislation applicable to the content of the website shall be that of Spain and the jurisdiction shall be that of the Courts of
corresponding to the competent Courts and Tribunals in Santa Cruz de Tenerife.


In the event that the hotel cannot finally open its doors, your reservation will be maintained in regime and type of room and you will be assigned a hotel of the chain of the same or superior
category.